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Sumit purchased an ISI marked washing machine of a famous brand 'MG' from TG Electronics Ltd. The shopkeeper asked him to wait for two days for installation of the machine. His friend, Vivek, was very fond of experimenting with new electronic products. He told Sumit that there is no need to wait for the company's representative to install the machine and that he could do it. So, both of them installed the machine without following the manufacturer's instructions. Initially, the machine worked effectively and the wash was good. But after two days, the machine stared stopping in between the wash cycle. Sumit and Vivek tried their best to start the machine but failed in their efforts. Sumit, therefore, approached TG Electronics Ltd., which refused to provide any service on the plea that the installation of the machine was not done by the company.
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Question : 23
Total: 32
Explain briefly any two rights which Sumit could have exercised had he fulfilled his responsibility identified in part (a).
Solution:
If Sumit had fulfilled the above responsibility carefully, then he had following two rights:
(i) Right to be heard: The consumer has right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason many firms have set up their own grievances cell.
(ii) Right to seek redressal: The consumer has a right to get relief in case the product or service falls short of his expectation. The Consumer Protection Act, 1986 provides reliefs to consumers such as replacement of product, removal of defects in the product, compensation for any loss or injury suffered by the consumer.
(i) Right to be heard: The consumer has right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason many firms have set up their own grievances cell.
(ii) Right to seek redressal: The consumer has a right to get relief in case the product or service falls short of his expectation. The Consumer Protection Act, 1986 provides reliefs to consumers such as replacement of product, removal of defects in the product, compensation for any loss or injury suffered by the consumer.
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