14, MG Road, Pune. $2^{\text{nd }}$ February, 20XX The Manager, Dawn Books, Lawrence Road, Chennai. Subject : Replacement of the book 'Vistas'/ Refund for the purchase. Dear Sir, I had bought the text book 'Vistas' from your bookstore against (bill No. 002223, dated $\frac{\frac{12}{4}}{20} X X)$. After going through the book, I found that few pages were missing. Moreover, on some pages, the print is overlapped which is making it difficult to read. I have bought many books from your book store and have never encountered such problem before. My exams are approaching, therefore, I request you to replace the book as soon as possible or refund the money at the earliest. I have attached a copy of the bill for your reference. Yours truly, Arman/Arpita