D.            Business results for projects

                                                       1.            Process performance
Calculate process performance metrics such as defects per unit (DPU), rolled throughput yield (RTY), cost of poor quality (COPQ), defects per million opportunities (DPMO) sigma levels and process capability indices. Track process performance measures to drive project decisions. (Analyze)

                                                       2.            Failure mode and effects analysis (FMEA)
Define and describe failure mode and effects analysis (FMEA). Describe the purpose and use of scale criteria and calculate the risk priority number (RPN). (Analyze)

Defects per Unit (DPU)

Rolled Throughput Yield (RTY) - the probability that a single unit can pass through a series of process steps free of defects.

Cost of Poor Quality (COPQ) – those costs associated with providing poor quality - prevention, appraisal, internal failure (prior to delivery), external failure (after delivery)

Defects Per Million Opportunities (DPMO)